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Delivery & Returns Information

DELIVERY

We aim to dispatch all orders within 1 day of receipt. You can select your preferred delivery time and cost when placing your order but please note that all dates quoted for delivery are estimated and as provided by Royal mail. If your t-shirt is being posted outside the UK we recommend that you contact your local customs office to check local customs policies as these may incur additional costs and delays to your order.

 

The following questions & answers may help you with any queries you have about delv iery and returns:

 

Where do you deliver?

We offer UK and International delivery throughout the world including the United States Of America.

How much is delivery?

1st Class                               1-2 working days              £1.40

Next day by 1PM             If received by 1PM          £8.00

Europe                 5-10 working days                                            £3.80

Rest of World    10-14 working days                         £4.20 *

* Non EU postage for over 5 t-shirts will be automatically calculated & displayed.

 

Please note for International orders: If your order is being posted outside the UK, you may have to pay additional import duties, taxes or custom clearance charges levied by your country. This is particularly likely for higher value orders. Customs Policies vary widely from country to country so we strongly recommend that you check your local customs regulations before placing your order - we would hate you to have any nasty surprises.

 

How long does it take for you to post my t-shirt?

We try to despatch your t-shirt(s) within a day. Next day orders received Mon-Fri will be despatched the same day as long as your order is received by 12 Noon.

 

Do I need to be in to receive my t-shirt?

A Single T Shirt will fit through a standard letterbox opening.  A Hoodie however is too large.  If you're not going to be at home you can let us know if we need to delay sending your t-shirt or you can select a different address, such as a work address. Please note we use Royal Mail so we are unable to pass on any specific delivery instructions to your postman!

 

Do you offer a gift service?

Yes. Just let us know if your order is to be sent to someone else during check out.

All our t-shirts are nicely wrapped but please feel free to let us know if you'd like to include a special gift message. Just send what you would like to say with your order number to sales@expressyourselfdesigns.co.uk and we'll include your message free of charge.

Your gift recipient can of course return or exchange their t-shirt but any refund would have to be made to the original payees debit, credit or PayPal account.

 

RETURNS & EXCHANGES

All our t-shirts and orders are made ready for you with care and attention. Sometimes though we realise that your t-shirt or order may not be quite right. The following answers will help with any questions about returning or exchanging your t-shirt. If you are still unsure please contact us or telephone us on 01329 501700 and we'll be happy to help with any queries.

What is your exchange and return Policy?

We will always be sorry if your t-shirt is not quite right for you but as long as your t-shirt is returned to us within 30 days, in its original condition and original packing, we will happily offer you a full refund or exchange. Under Distance Selling Regulations you also have a right to cancel your order within seven working days of receiving your purchase. Please notify us in writing within the seven days that you wish to cancel your full order and that you intend to return the t-shirt(s) and we will offer you a full refund including the original postage and packing charge as soon as goods are received back.

How do I return my t-shirt for an exchange or refund?

For UK orders please return to

Express Yourself Designs
8 The Glebe
Fareham
HANTS
PO14 3TS

Please note that we are not responsible for returned orders until they arrive back with us. Please make sure that your return is insured against getting lost in the post by obtaining Proof of Postage from the Post Office.

How long does an exchange or refund take?

We will let you know that we have received your returned t-shirt(s) and we aim to process all exchanges and refunds within 3 working days from receipt. You will receive notification from us that a refund has been put through to your original card. Individual banks do vary but you should expect to see the refund in your account 3-4 working days after this notification.


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